Retail Team Leader

1. Sales Generation

• Uses Selling steps, in particular
• Establishing guest needs.
• Using Feature, Advantages, and Benefit statements.
• Overcoming objections.
• Closing the sale.
• Selling add-ons.
• Keeps well informed on stock availability – when it is due to arrive and what stock can be sold as a substitute.
• Keeps up to date on all product knowledge and product ranges.
• Promotes advertised/promoted products

2. Guest Care

• Applies the four rules of guest service when dealing with guests.
• Approaches guests promptly in a friendly and courteous manner.
• Handles all guest queries and complaints by being helpful and empathetic.
• Advise guests accurately and honestly about products.
• Keeps promises made to guests.
• Ensures all activity is in keeping with the corporate mission statement.
• Consumer sovereignty.
• Merchandising and Housekeeping
• Ensures correct application of company merchandising principles.
• Ensures new lines are displayed promptly.
• Changes display regularly, e.g. seasonal changes, end caps, windows etc.
• Awareness of fast and slow sellers and communications out of stock / overstock situations to Department Manager.
• Maintains high standard of cleanliness in department, as well as stockroom and back areas.
• Maintains acceptable level of personal grooming and wears staff uniform or company prescribed clothing and name badge at all times in-store.

3. Security

• Assists in protection of stores assets by correctly carrying out procedures for prevention of theft and reporting any staff / guest dishonestly or irregularity to management.
• Demonstrates honesty in all dealings with guests, staff and management.
• Cares for and maintains Company assets and reports any damage to stock and/or equipment to Management.
• Minimizes stock losses by giving good guest service and maintaining a degree of vigilance over stock and stock movement.
• Ensure fitting rooms are staffed and well maintained.

4. Promotions

• Supports all promotions by being aware of all advertised specials.
• Checks stock levels prior to promotion and discusses any problems with Department Manager.
• Displays all promotional items prominently with clear signage.
• Creates awareness with all guests of promoted items.
• Develops and creates promotional activities in line with commercial calendar

5. Administration

• Actions all price changes accurately and timeously.
• Conducts regular comparative shopping and reports on it.
• Actions stock counts when requested.
• Completes all administration accurately and neatly.
• Ensures correct application of company signage principles
• Prepares and communicates proper scheduling and ensure the that staff are compliant with their shifts
• To perform any other reasonable tasks as requested by his/her Direct manager/Duty Manager.