Retail Team Leader


Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

1. Sales Generation

  • Uses Selling steps, in particular
  • Establishing guest needs.
  • Using Feature, Advantages, and Benefit statements.
  • Overcoming objections.
  • Closing the sale.
  • Selling add-ons.
  • Keeps well informed on stock availability – when it is due to arrive and what stock can be sold as a substitute.
  • Keeps up to date on all product knowledge and product ranges.
  • Promotes advertised/promoted products

2. Guest Care

  • Applies the four rules of guest service when dealing with guests.
  • Approaches guests promptly in a friendly and courteous manner.
  • Handles all guest queries and complaints by being helpful and empathetic.
  • Advise guests accurately and honestly about products.
  • Keeps promises made to guests.
  • Ensures all activity is in keeping with the corporate mission statement.
  • Consumer sovereignty.
  • Merchandising and Housekeeping
  • Ensures correct application of company merchandising principles.
  • Ensures new lines are displayed promptly.
  • Changes display regularly, e.g. seasonal changes, end caps, windows etc.
  • Awareness of fast and slow sellers and communications out of stock / overstock situations to Department Manager.
  • Maintains high standard of cleanliness in department, as well as stockroom and back areas.
  • Maintains acceptable level of personal grooming and wears staff uniform or company prescribed clothing and name badge at all times in-store.

3. Security

  • Assists in protection of stores assets by correctly carrying out procedures for prevention of theft and reporting any staff / guest dishonestly or irregularity to management.
  • Demonstrates honesty in all dealings with guests, staff and management.
  • Cares for and maintains Company assets and reports any damage to stock and/or equipment to Management.
  • Minimizes stock losses by giving good guest service and maintaining a degree of vigilance over stock and stock movement.
  • Ensure fitting rooms are staffed and well maintained.

4. Promotions

  • Supports all promotions by being aware of all advertised specials.
  • Checks stock levels prior to promotion and discusses any problems with Department Manager.
  • Displays all promotional items prominently with clear signage.
  • Creates awareness with all guests of promoted items.
  • Develops and creates promotional activities in line with commercial calendar

5. Administration

  • Actions all price changes accurately and timeously.
  • Conducts regular comparative shopping and reports on it.
  • Actions stock counts when requested.
  • Completes all administration accurately and neatly.
  • Ensures correct application of company signage principles
  • Prepares and communicates proper scheduling and ensure the that staff are compliant with their shifts
  • To perform any other reasonable tasks as requested by his/her Direct manager/Duty Manager.
Job Requirements
  • Fluent English speaking and writing.
  • Capability to work under pressure and meet tight time deadlines.
  • Presentable and well groomed.
  • Guest service focused.
  • Team Player and results orientated.
About this Company

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping,... (More)

Industry: Entertainment
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