Technical Support Engineer
Lumin -
Mohandessin, GizaPosted 6 years ago63Applicants for1 open position
- 38Viewed
- 7In Consideration
- 8Not Selected
Job Details
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Job Description
About the Job
- Responsible for the software installation process for clients as per Excel Systems standards.
- Conduct training sessions for clients on newly installed hardware products.
- Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
- Conduct live demos to introduce hardware products to clients.
- Provide guidance to team members on customer problems.
- Solve complex maintenance problems using software diagnostic.
- Generate weekly/ monthly report on client support status.
- Coach & lead Senior Hardware Technicians and Hardware Technicians
- Other duties as assigned by direct supervisor
Job Requirements
Job Requirements
- CCTV, Light Current, Security, Attendance Machine, Maintenance.
- University Degree is required preferably in Electrical Engineering.
- 3-5 years of experience.
- Have good communication skills.
- Have a good level of planning and risk assessment.
- Excellent level of English.
- Good level of computer skills specially word and excel.
