Technical Support Engineer

Excel Systems LLC - Mohandessin, Giza

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, bonuses
Education Level:
Bachelor's Degree at least
1 open position
Males Only
About the Job

About the Job

  • Responsible for the software installation process for clients as per Excel Systems standards.
  • Conduct training sessions for clients on newly installed hardware products.
  • Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
  • Conduct live demos to introduce hardware products to clients.
  • Provide guidance to team members on customer problems.
  • Solve complex maintenance problems using software diagnostic.
  • Generate weekly/ monthly report on client support status.
  • Coach & lead Senior Hardware Technicians and Hardware Technicians
  • Other duties as assigned by direct supervisor
Job Requirements

Job Requirements

  • CCTV, Light Current, Security, Attendance Machine, Maintenance.
  • University Degree is required preferably in Electrical Engineering.
  • 3-5 years of experience.
  • Have good communication skills.
  • Have a good level of planning and risk assessment.
  • Excellent level of English.
  • Good level of computer skills specially word and excel.
About this Company

Excel Systems is one of the fast growing system integrator serving the Egyptian market. Based on deep understanding of the requirements of the Middle East.
Established 2002 with system integration oriented structure
Experts in delivering physical and logical... (More)

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