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English Customer Care Representative

fetchr
Abbassia, Cairo
Posted 5 years ago
111Applicants for15 open positions
  • 86Viewed
  • 68In Consideration
  • 12Not Selected
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Job Details

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Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

  • More than 1 year of experience
  • Fluency in English is a MUST.
  • Excellent Communication Skills.
  • V.Good Business Writing Skills.
  • Flexibility with Rotational Shifts.
  • Flexibility with working location: Abbassia- Maadi.
  • Availability to start immediately if accepted.

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