Travel Consultant

Flyin.com - Cairo

158
Applicants for
15 open positions
76
Seen
3
Shortlisted
1
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
15 open positions
About the Job
  • Receive inbound calls for International & Domestic Air, Hotel and Local booking enquiries from customers
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Schedule change and all other general enquiries pertaining to Air, Hotel and Local bookings.
  • Document all calls with regards to participant inquires accurately using Salesforce CRM and Cleartrip Proprietary tool.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Involuntary Flight Schedule change.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in
Job Requirements
  • Graduate with University Degree.
  • IATA Preferred
  • Minimum 2 years’ experience.
  • Excellent Computer skills, Advanced MS excel and access is required.
  • Very Good in Arabic & English (Reading, Writing & Oral).
About this Company

ﻛﺎن اﻟﺒﺎﻋﺚ اﻷول ﻟﻔﻜﺮة اﻟﻤﻮﻗﻊ اﻹﻟﻜﺘﺮوﻧﻲ ﻟـ ﻓﻼي إن ﻋﺎم 2012 م ﻫﻮ: اﻟﺴﻌﻲ ﻟﺘﻄﻮﻳﺮ ﻣﻔﻬﻮم اﻟﺴﻔﺮ اﻟﻤﺮﻳﺢ، ﻋﺒﺮ ﺗﻘﺪﻳﻢ ﺧﺪﻣﺎت اﺳﺘﺜﻨﺎﺋﻴﺔ وﻣﻤﻴﺰة ﻟﻠﺴﻔﺮ واﻟﺴﻴﺎﺣﺔ ﻋﺒﺮ اﻹﻧﺘﺮﻧﺖ ﺗﺘﻤﺘﻊ ﺑﺎﻟﺴﻬﻮﻟﺔ اﻟﻔﺎﺋﻘﺔ، واﻟﺮﻓﺎﻫﻴﺔ اﻟﻌﺎﻟﻴﺔ ﻟﻠﻤﺴﺎﻓﺮﻳﻦ ﻣﻦ ﻛﺎﻓﺔ أﻧﺤﺎء اﻟﻌﺎﻟﻢ، وﺑﺨﺎﺻﺔ: ﻣﺴﺎﻓﺮو ﻣﻨﻄﻘﺔ اﻟﺸﺮق اﻷوﺳﻂ. وﻳﻔﺨﺮ ﻣﻨﺸﺌﻮ... (More)

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