IT Help Desk Specialist

CompactSoft International - New Cairo, Cairo

152
Applicants for
1 open position
148
Seen
2
Shortlisted
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Telephone support
  • Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
  • Respond to all escalations on a timely manner in line with the Incident Handling Policy.
  • Provide updates to the customers per the Incident Handling guidelines.
  • Updates include managing updates notifications, Email and Telephone communication.
  • Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Perform technical escalations in line with Incident Handling policy
  • Ensure incidents are routed to the proper next level/organization as part of the incident management process
  • Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
  • To resolve by himself/herself most of the incidents relevant to the scope of expertise.
  • Undertake any other reasonable task as assigned
Job Requirements
  • Customer Service orientated, customer focused with good customer service skills.
  • Ability to multitask Good PC troubleshooting background Good troubleshooting logic to isolate the fault.
  • Years of experience Required: 1–3 years
  • At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
  • Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
  • Good communication skills and multi culture understanding
  • Prioritization and time management
  • Have Microsoft dynamics "AX"background.
About this Company

CompactSoft International is a subsidiary of CompactSoft with focus on Microsoft products & solutions. CompactSoft was established in 1984 & started implementing Microsoft Dynamics products since 2003

Throughout our journey with Microsoft we managed to develop... (More)

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