Technical Support Engineer (IPG)

Interact Technology Solutions - Maadi, Cairo

Applicants for
3 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
3 open positions
Males Only
Travel Frequency:
Up to 50% travel
About the Job
  • In-depth diagnosis to solve customer complains.
  • Determine cause and Isolate problem.
  • Determine the defective Spare Part (if required).
  • Receive tickets (onsite and carry in cases) from the DBD Engineer.
  • Create CRM’s Forms and follow the workflow cycle.
  • Update CRM case.
  • Keeps customer updated on their cases.
  • Places hardware into production by establishing connections; entering necessary commands.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Diagnose Printers, MFP, and Plotters Hardware faults.
  • Ability to travel and support Interact’s customers in all Egypt governorates.
  • Support Interact Technology Solutions customers either onsite, over the phone, remotely or as outsourcing staff.
Job Requirements
  • Bachelor degree in Business administration or any equivalent degree
  • 1-3 Years of experience
  • Gender: Male
About this Company

Established back in 1996,INTERACT computer stores happens to be a pioneer in system integration and data communication applications and one of the strong Egyptian companies entering the IT business. INTERACT are innovators, designers and developers of cutting edge... (More)

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