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Job Description
- Maintain and support point of sale and back office systems
- Support new store openings, functionality enhancements and upgrades
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
- Provide first level support to customers’ requests
- Perform diagnostics of customer issues
- Resolve customer issues by troubleshooting over the phone with customer contacts
- Refer customer issues to upper level support when necessary
- On site diagnose, repair and upgrade hardware or software as necessary
- Ensure accurate documentation of all calls handled
- Perform follow-up call-backs with customers
- Keep up-to-date on all Service Desk processes and troubleshooting procedures
- Negotiating with Consultants and Suppliers for Services and IT Equipment
Job Requirements
- Minimum 3 years of helpdesk support experience is a must; support experience in POS systems will be a plus
- Fluent in English (both written and verbal),
- Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
- Knowledge on SQL and MS Dynamics NAV and AX applications.
- Preferable having previous expereince in retail sector.
- Ability to work in a multinational environment
- Able to travel frequently locally
- Excellent troubleshooting skills
- Excellent customer service and interpersonal skills
- Ability to think logically and work within a team environment
- Team player and strong in communication
