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Customer Service Section Head

Emirates Heights
Heliopolis, Cairo
Posted 6 years ago
313Applicants for2 open positions
  • 307Viewed
  • 59In Consideration
  • 248Not Selected
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Job Details

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Job Description

  • Organize the Daily work-flow of the Customer Service Department.
  • Accurate the customer order management processing.
  • Manage all product recalls efficiently.
  • Follow up on quality of service, as well as delivered output (quantitative and qualitative results)
  • Regularly calls to customers to ensure the service level offered is according to plan.
  • Receives complaints and coordinates with all supporting departments and managers, in order to provide a solution/ensure timely and correct execution of solving complaints.
  • Resolves internal issues between sales and supporting departments.
  • Collects daily / weekly reports from his team and holds weekly meetings
  • Ensures all supporting departments to sales are delivering as agreed and follows up all related internal actions to provide on time service to the customers

Job Requirements

  • 7:10 years experience in real estate sector.
  • Fluent in English reading & writing.
  • Management skills is a must.

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