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Customer Service Representative

Emirates Heights
Heliopolis, Cairo
Posted 6 years ago
247Applicants for2 open positions
  • 242Viewed
  • 52In Consideration
  • 190Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Opens customer account information
  • Maintains customer records by updating account information
  • Attracts potential customers by answering products/service questions
  • Resolve Problems by clarifying the customers’ complaint, determine the cause of the problem and explain the best solution to solve the problem.
  • Identifying and assess customers’ needs to achieve satisfaction
  • Record details of inquiries, comments, and complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or managers who can help

Job Requirements

  • Fresh graduates.
  • GPA over 3.
  • Fluent in English reading & writing.

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