IT Help Desk Admin

Raya -
Giza, EgyptPosted 6 years ago

98Applicants for1 open position

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Follow ISO 27001 and ISO 20000 procedures
Respond to requests for technical assistance in person, via phone, electronically
Administer users’ machines remotely using SCCM
Deploy users’ OS using MDT and WDS
Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines
Perform daily check lists and remote visits for company locations to prevent future problems
Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed
Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance
Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations
Diagnose and resolve technical hardware
Research questions using available information resources
Advise user on appropriate action
Log all help desk interactions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Develop weekly status reports for Helpdesk team leader
Log time sheet on daily basis for resolved and closed tickets
Follow the ISMS policies, procedures and all other ISMS requirements

Bachelor degree in Communications and Electronics engineering.
Very deep knowledge is automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc
Very good knowledge of MS systems administration
knowledge Antivirus software like Antivirus and its Admin Kit
Deep awareness of the entire business cycles
Deep awareness of links between the different customers applications
Understanding of importance of cost reduction
Deep awareness of the applications securities and segregation of duties
ITIL is must
CCNA is must
Strong communication skills
Customer-oriented
Effective time management
Ability to solve internal problems with other departments
Advanced analytical skills and ability to exercise sound judgment and problem solving
Decision-making skills