ITIL Expert & Business Processes Architect
MegaSoft -
Heliopolis, CairoPosted 6 years ago68Applicants for1 open position
- 43Viewed
- 23In Consideration
- 20Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Duties:
- Capture quality expectations for IT Service Management requirements
- Define, agree and create with customers process policies, models, work-flows, business rules, procedures, use cases, etc..
- Create service portfolio and service catalogs for customer current and future services
- Use tools to create architecture diagrams such as Visio or similar
- Use project management tools
- Document process work instructions
- Handle customer engagement (to agree processes & interfaces) and communication
- Create detail project plans and work packages
- Create service design/project initiation package
- Produce project progress reporting design
- Overlook architecture works to Service management tool design and configuration
- Create service management architect/design proposals to customers
- Provide service management consultancy
- Change Requests for projects that require out of scope deliverables
- Engaged during any of the service life-cycle, but focused on Transition
- Hold architecture project logs.
Job Requirements
- ITIL Expert
- PMP or PRINCE2 (recommended)
- AGILE
- Business Analysis and Design