Technical Support Field Specialist
ITS -
Alexandria, EgyptPosted 6 years ago135Applicants for2 open positions
- 31Viewed
- 15In Consideration
- 16Not Selected
Job Details
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Job Description
- Identify, diagnose, and resolve technical support. Provide onsite and remote help desk support to end users.
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- The track, update and maintain help desk tickets using incident management tool Delivers, tags, set up, and assists in the configuration of end-user PC desktop/laptop hardware, software, and peripherals.
- Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
- Perform additional duties as requested. experience with Active Directory.
Job Requirements
- Bachelor/Diploma in computer science, engineering or equivalent required.
- 2 to 4 years of relevant experience.
- MCSA Windows 10, A+, CCNA.
- Excellent command of English language (Mandatory).
- Awareness about IT desktop hardware, software, networks, and peripherals.
- Previous experience in the End user support.
- Vendor coordination for the IT implementation projects.
- Network experience with the LAN cabling and testing.
- Alexandria residents only.
- Experience with Microsoft office 365 Maintain configurations of laptops according to established requirements.
- Understanding of networking LAN concepts