Job Details
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Job Description
- Answer phones and respond to customer requests
- Complete customer data on the CRM system and log customer request
- Provide customers with service information, dispatch the CRM cases based on the case flow using CRM system
- Follow up with technical teams to resolve cases
- Escalate delayed cases and record customer complains
- Transfer customer calls to the designated technical staff
- Identify, research and resolve customer issues using the computer system
- Follow up on customer inquiries not immediately resolved
- Complete call logs and reports
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Perform other duties as assigned
Job Requirements
- University Degree
- Good English speaking and writing
- Very good communication and interpersonal skills.
- Very good problem solving and customer handling skills.
- Good Computer skills.
- Ability to work on Night Shifts basis
