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Job Description
- Contribute to short and long-term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.Manage and improve the effectiveness and efficiency of the service support delivery team.
- Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Single point of contact for all operational requirements and all escalations within the scope of delivery.
- Drive the operation effectively by following & applying the industry best practices.
- Driving Service Improvement Program, Initiate and execute structural improvement and efficiency programs.
- Drive Customer Service Management Review as well internal Management Reviews.
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues
- Maintain high morale, satisfied and productive sub unit staff.
- Identify Talent within the team & define the development plan for the employee.
Job Requirements
- EX Vodafone 888 Account is A Must .
- Minimum 3-5 years Experience
- Outstanding Leadership and managerial skills
- Strong communication, presentation, negotiation and vendor management skills
- Innovative and creative thinking for new ideas and solutions
- Strong analytical, and problem solving skills
- Excellent English .
- Very Good Presentation Skills.
- Organizational and time management abilities.
