Technical Support Specialist
ITS -
Nasr City, CairoPosted 4 years ago295Applicants for1 open position
- 21Viewed
- 6In Consideration
- 7Not Selected
Job Details
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Job Description
- Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Configuring operating systems and using remote desktop connections to provide immediate support.
- Installation and configuration for VPN clients according to the customer’s policies and procedures.
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Following up with clients to ensure the problem is resolved.
- Managing multiple cases at one time and Testing and evaluating new technology.
Job Requirements
- A bachelor's degree in computer science or related technology field is preferred.
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
- Certification in Microsoft or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
