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Operations Manager / Learning And Development

ETE - Empire training & education company
Giza, Egypt
Posted 6 years ago
158Applicants for1 open position
  • 135Viewed
  • 28In Consideration
  • 103Not Selected
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Job Details

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Job Description

  • Ensuring that the needs of trainers and trainees are being met and that the standards of services are maintained.
  • Interferes to resolve all issues or problems related to the service delivery and ensures that necessary measures, checklists or plans are scripted to avoid the repetition of prior mistakes.
  • Prepares and continuously updates training plan and actually trains newly hired operational staff and tests their understanding of the training.
  • Lays out operational plans for the center in liaison with the executive manager for full coordination.
  • Supervises directly the levels of facility clean-up and assigns “area cleanliness supervisors” per shift from the logistics, reception and secretarial staff.
  • Oversees the levels of security through direct reportee “security supervisor”.
  • Investigates, personally, complaints that have reached his office from companies or persons alike and takes measures to avoid the corrective measures have been taken.
  • Promotes the center’s services throughout all possible communication methods (online, face-to-face meetings, phone calls).
  • Encourages visitors to register for the center services and activities and seeks to register them within them.
  • Examines all reports submitted to his office on a regular basis including attendance, security and operational reports.

Job Requirements

  • Education: Bachelor’s degree
  • Work Experience: 5-7 years of relevant work experience
  • Working hours: 6 days per week – 9 hours (1-hour break)
  • IT Skills: a professional business user of Microsoft Office and other business software
  • Language: Proficient in Arabic & English languages – other languages are a plus (French-German)
  • Candidate Fit: middle-aged, male or female.

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