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Job Description
We are looking for a Social Media Specialist | Community Manager.
Scope of work
You will be responsible for planning social content, maintaining the content calendar and ensuring social media content is regular, relevant and engaging. Replying to all the comments and the messages based on what agreed on with the client.
Duties and Responsibilities
- Engage with Fans and Followers to build relationships with the community and encourage engagement.
- Handle customers complaints on different social media channels.
- Report on social media engagements within the community.
- Monitor the success of the community and of social media in terms of the overall marketing strategy.
- Liaise with internal stakeholders to relay customer feedback insights gained from online conversations within the community.
- Review performance, carrying out research and making recommendation.
- Work alongside the social media account manager to generate new ideas for social content to drive communications.
Job Requirements
- Previous experience of 1-2 years in community management/ moderation.
- Working in a digital media agency is preferred.
- The candidate must have excellent language skills, to be able to engage with fans.
- Solid understanding of how each social media channel works, and updated with the latest trends in it.
- Excellent multitasking, time-management skills and strong attention to details.
- Excellent communication and interpersonal abilities.
- Accept people's differences, friendly and have a passion for helping others.
