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Technical Product Support - Alexandria

Smartera 3S
Smouha, Alexandria
Posted 6 years ago
69Applicants for2 open positions
  • 22Viewed
  • 6In Consideration
  • 11Not Selected
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Job Details

Experience Needed:
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Job Description

  • Support customers implementing company products and projects,
  • Receive customer or complaints calls through phone, WhatsApp, email, or any other channel
  • Create tickets on behalf of the client
  • Carry out first level support of answering customer issues
  • Increase customer satisfaction through proper explanation or proper tickets closure
  • Ability to work in shifts (night shifts for example or during week-ends remotely if required)

Job Requirements

  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Good administrative skills
  • Excellent knowledge of Ubuntu
  • Basic MYSQL knowledge
  • Professional communication skills
  • Strong verbal and written in both English and Arabic

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JobsCustomer Service/SupportTechnical Product Support - Alexandria