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Indoor Sales Executive

NOK for Human Capital Solutions
Maadi, Cairo
Posted 6 years ago
94Applicants for10 open positions
  • 89Viewed
  • 9In Consideration
  • 27Not Selected
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Job Details

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Job Description

  • Provide customers with all required information related to the company products and services with Delighting them with a superior customer service
  • Listen to customers, assess their needs, and then advise them on the best options for them
  • Proactively identify and act on cross-sell opportunities for each customer
  • Answer customer questions regarding their current problems to ensure their concerns are heard, understood, and resolved appropriately
  • Execute the sales process with precision to ensure the highest conversion of new customers
  • Offer quality products and services from our trusted brand to consumers over the phone
  • Cultivate sustainable relationships with our customers
  • Exceed our customer's expectations by listening and providing accurate information to fulfill their needs
  • Uphold and demonstrate our company core values, tenets, and commitments
  • Responding to and initiating contact with customers via live chat or telephone calls
  • Reading the needs of customers and adjusting behaviors rapidly to maximize service and sales efficiently
  • Following up with customer inquiries via telephone and live chat platforms
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines
  • Adhere to customer support department policies and procedures
  • Implement high quality standards of support for customers through exceeding all KPI’s threshold.
  • Direct prospects to the field sales team when needed Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information
  • Conducting sales presentations through the phone and screen sharing
  • Generating and qualifying leads from cold calling

Job Requirements

  • Males & Females are welcome to apply
  • Bachelor Degree .
  • Excellent communication skills.
  • Attention to details.
  • Social media platform and business/website chat familiarity
  • Ability to multi-task, work independently, and make accurate decisions with a sense of urgency
  • Advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
  • Between 1 to 3 years of experience in sales or retail industry
  • Must be self-motivated with strong decision making and problem solving abilities.
  • Professional and persuasive communication and negotiation skills.
  • Required to work a flexible schedule including evenings and weekends.
  • Last shift for Females will end at 10 PM

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