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Job Description
- Insure all clients’ communications at the optimum level that secures client satisfaction.
- Secure all client requests are done within the company policies.
- Follow up with the departments for pending issues or information required as production, logistics, accounts and purchasing.
- Handle daily problems by referring to the client or through the team experience.
- Checking correspondents and client’s requests and distributing data to the related internal departments.
- Prepare reports to monitor the different execution status of the international client’s order compared to the forecasted one.
- Receiving orders from customers by courier and doing the internal release of the print orders to the different departments.
- Sending required advances copies to clients.
- Doing/revising the prices for the titles that shipped to all major clients assigned.
- Follow up the overdue payments for the international clients.
- Production progress sheet to major clients requiring that service from the company.
- Ensuring and enforcing quality standards as per the company policies and procedures.
- Updating sales document as per FSC standards
- Establishing a register of FSC product group.
- Establishing Volume Credit Account record register of FSC product group.
- Identifying non-compliance and taking the corrective actions.
- Implementing Part Vi for “Sales & delivery – Invoicing and transport documentation (FSC-STD-40-004 V2-0 D2-0 EN, FSC standard for a chain of custody certification”
Job Requirements
- Experience from 2-5 Years (experience in Client service is an asset/preferable)
- Excellent Command of English is a must.
- Excellent computer skills & excellent knowledge of Microsoft Office (Word and Excel is a must).
- Bachelor’s Degree.
- Good communication skills.
- Good analytical skills.
- Strong time management skills.
