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Job Description
- Provides timely support for corporate applications, desktop/laptop hardware, mobile devices, network systems/infrastructure, and servers.
- Installs configures and maintains software and hardware.
- Develops and maintains system documentation and reports.
- Monitors systems and network for performance and takes remedial actions as necessary to ensure ongoing system availability.
- Ability to correlate incident trends into problem management and execute permanent fixes.
- Maintains and organizes inventory of all hardware and software.
- Participates in or leads assigned technical projects.
- Implementation and installation of LAN/WAN Security and network equipment.
- Monitors and supports VPN connections.
- Maintains infrastructure hardware and contacts appropriate support personnel for repair in accordance with maintenance and/or warranties.
- Assists with developing and executing an annual IT Operational Plan.
- Assists with implementing and enforcing IT policies and procedures.
- Assists with implementing and regularly testing our Disaster Recovery Plan.
- Remains current with the latest technologies and their impact/applicability
Job Requirements
- Professional certification (MCSA/MCSE, ITIL) is a must.
- Solid knowledge in Exchange Server 2016
- Solid knowledge in Virtualization Technologies (e.g. ESXi, etc.)
- Solid knowledge in Network Management Tools
- Solid knowledge in SAN storage
- Solid knowledge in backup methods (e.g. Veeam etc.)
- Advanced knowledge in Modern firewall and proxy server structures (e.g. Fortigate, cyberoam, etc.)
- Advanced knowledge in Mail servers features & protocols.
- Comprehensive knowledge of domain controllers, group policy, active directory for windows 2008/2012 server.
- Comprehensive knowledge of network infrastructure & Cabling designs.
- Comprehensive knowledge of Windows and Linux scripting tools.
