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Job Description
- Finding ways to measure customer satisfaction and improve services.
- Managing a team of customer services staff.
- Handling face-to-face inquiries from customers.
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Writing reports analysis the customer service that your organization provides;
- Improving customer service procedures, policies and standards for your organization or department.
- Meeting with other managers to discuss possible improvements to customer service.
- Being involved in staff recruitment and appraisals.
- Leading or supervising a team of customer service staff.
Job Requirements
- Males only
- Not less than 5 years experience in Real-estate Customer Service
- 6th of October and nearby locations residents
