Human Resource Business Partner

Main Responsibilities

• Is an active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics.
• Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
• Supports her/his department answers questions of management and employees with regard to employment procedures including;

1. Absence Management
2. Performance Management
3. Discipline and Grievance issues
4. Recruitment and Selection
5. Employee Legislation
6. Employee Relations
7. Human Resource Planning
8. Human Resource Policies and Procedures
9. Compensation and Benefit

• Functions as gatekeeper of (legal) processes.
• Takes appropriate action when procedures are not followed.
• Attends weekly/monthly operations meeting with designated Operations teams
• and provides support on HR related issues.
• Participates actively in Operational events such as MBR’s, QBR’s.
• Will deliver the Induction presentation day; Sykes’ HR induction for new hires.
• Is the record keeper regarding HR relevant data such as attrition, absence& sickness.
• Connects with other departments such as OMD to assure accuracy of HR data.
• Analyses HR data tracking trends and connecting with relevant parties for action planning.
• Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
• Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
• Is able to lead investigations and judges objectively.
• Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
• Follow up absenteeism and all the HR related information
• Composes professional correspondence and necessary paperwork in correct English
• Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.