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Software Technical Support Engineer

GET Group- Egypt
Sheraton, Cairo
Posted 6 years ago
72Applicants for1 open position
  • 44Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Receive level two reported issues from customer support.
  • Analyze issues to root cause and simulate the same at GET.
  • Investigate issues at customer side.
  • Follow up with development team to receive a fix for the issue.
  • Install fixes at client side.
  • Maintain client confidence and satisfaction by fixing issues faced at his side.
  • Follow Up level two reported issues from receiving to closure within the approved SLA.
  • Maintain and update customer database with the Software version, software configuration and environment installed at customer side.
  • Update Knowledge base.
  • Report Issues Statistics.

Job Requirements

  • English and Arabic proficiency
  • Structured query language (SQL)
  • Oracle / MS SQL knowledge
  • IIS knowledge
  • Good Knowledge of Windows operating system
  • Linux and Apache server knowledge is preferred
  • Programming capabilities with .NET or other languages is preferred.

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