Sales Electrical Engineer

Job Purpose:

Supporting sales representatives and coordinating sales-related activities within the company, Contribute to achieving sales targets, and play an important part in maintaining good customer relationships

Job Description :

• Help sales representatives improve their productivity and spend more time selling, sales coordinators provide a variety of support services. They contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates. They ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies.
• Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available
• Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
• Handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries.
• Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.
• Inform customers of any delays and arrange alternative delivery date
• Contact the technical department, for example, to deal with any product or technical queries.
• When they have processed orders, they contact colleagues in manufacturing and logistics to agree on delivery dates.
• Ensure that sales and marketing activities are integrated, they work closely with marketing.
• Arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business
• Maintain sales records as a basis for reports to the senior management team.
• Prepare reports on sales by individual representatives, sales by product line and sales to individual customers.