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Operations Support Specialist

gtbeds
Zamalek, Cairo
Posted 6 years ago
38Applicants for1 open position
  • 37Viewed
  • 7In Consideration
  • 30Not Selected
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Job Details

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Job Description

  • Junior Operations Support Location: Cairo
  • Acknowledge Agents mails and report to Team leader and/or Operation Manager.
  • Receiving Agents Special requests and contact the supplier to fulfill it.
  • Manual Booking Amendments through hotels or online systems.
  • Updating our direct contract bookings with the confirmation numbers.
  • Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
  • Cross selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
  • Provide information to Agents concerning local and International tours, travel routes, accommodation, local custom, and travel regulations.
  • Handling offline requests and create bookings through admin user accordingly.
  • Confirm bookings and notify agents.
  • Following up and coordinating with contracting department and Data Entry team in case of rate issues.
  • Handling Agents complains
  • Coordinating with accounting department in case of system suspension
  • Assist Agents with Amendments for their existing bookings whether through Hotel direct or one of our suppliers
  • Handling night emergencies by international telephone line on rotation basis

Job Requirements

  • Night Shift from 14:00 to 22:00
  • Outgoing Experience
  • Fluent English speaking and writing
  • Preferably male
  • Negotiation skills with suppliers.
  • Communication skills both verbal and written
  • Excellent people manager, open to direction and Collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Delegate responsibilities effectively
  • High comfort level working in a stressful environment
  • Able to work as part of a team
  • Last minute problem Solving ability.

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