Job Details
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Job Description
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Job Requirements
- Graduates ONLY with University degree.
- Maximum 30 years old.
- Excellent command of English.
- Excellent communication skills.
