Browse Jobs
For Employers
Post JobLog inGet Started

IT Help Desk Specialist

HNS Group
Heliopolis, Cairo
Posted 6 years ago
161Applicants for1 open position
  • 10Viewed
  • 22In Consideration
  • 71Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to internal email messages seeking help.
  • Ask questions to determine nature of problem.
  • Walk employees through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with employees to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • BSc/BA in IT, Computer Science or relevant field
  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairIT Help Desk Specialist