Browse Jobs
For Employers
Post JobLog inGet Started

Senior Customer Service - Alexandria

Harvest British College
Alexandria, Egypt
Posted 6 years ago
168Applicants for1 open position
  • 136Viewed
  • 26In Consideration
  • 86Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Duties:

  • Analyzes his department’s financial information with the accounting department on monthly basis.
  • Handles difficult client complaints and concerns.
  • Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
  • Overseeing the daily duties of the administrative staff of the area assigned.
  • Assists staff in completing workload assignments (If necessary).
  • Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.
  • Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies.
  • Conducts an orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters.
  • Recognizing employee achievements and encouraging excellence in the work environment.
  • Conducting regular sales and operations meetings.
  • Briefing employees on current sales goals, promotions, and other relevant information
  • Managing budgets, allocating branch funds, and defining financial objectives.

Job Requirements

  • Bachelor degree from a reputable university or institute.
  • Flexibility to work on shift basis: Max 10 o'clock.
  • Excellent user of MS office tools.
  • Candidate must be good in English with excellent business writing skills.
  • Sufficient knowledge of modern management techniques and best practices.
  • Ability to manage employees, while multi-tasking large projects.
  • Ability to meet sales targets and production goals.
  • Able to analyze problems and strategize for better solution.
  • Excellent organizational skills.
  • Eager to expand branch with new accounts, clients, and businesses.
  • Assists team members when needed to accomplish branch goals.
  • Strong aptitude for numbers, spreadsheets, and financial reports.

Featured Jobs

Similar Jobs

Search other opportunities
JobsAdministrationSenior Customer Service - Alexandria