Technical support Engineer
RDI -
Dokki, GizaPosted 4 years ago213Applicants for1 open position
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Job Details
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Job Description
Responsibilities
- Contacting clients to find out the nature of the technical issue.
- Linking to clients' computers via remote access.
- Traveling to clients' office or server location.
- Installing new hardware, and software systems.
- Diagnosing and troubleshooting hardware, and software issues.
- Proposing simple and effective solutions.
- Providing basic software training.
- Maintaining good client relations.
- provide accurate feedback to customers promptly.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- prepare accurate reports promptly.
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Job Requirements
- Bachelor’s degree in Computer Science or Information Technology.
- Previous work experience as Technical Support Engineer or Desktop Support Engineer (1-5 years experience)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux environments
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- A proven experience in APIs and SDKs usage and integration.
- Experience in AI engines usage is a plus.