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Technical support Engineer

RDI
Dokki, Giza
Posted 4 years ago
213Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsibilities

  • Contacting clients to find out the nature of the technical issue.
  • Linking to clients' computers via remote access.
  • Traveling to clients' office or server location.
  • Installing new hardware, and software  systems.
  • Diagnosing and troubleshooting hardware, and software issues.
  • Proposing simple and effective solutions.
  • Providing basic software training.
  • Maintaining good client relations.
  • provide accurate feedback to customers promptly.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • prepare accurate reports promptly. 
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Job Requirements

  • Bachelor’s degree in Computer Science or Information Technology.
  • Previous work experience as Technical Support Engineer or Desktop Support Engineer (1-5 years experience)
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • A proven experience in APIs and SDKs usage and integration.
  • Experience in AI engines usage is a plus.

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