Job Details
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Job Description
Main Duties:
- Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
- Effect required hardware upgrades and repair to maintain mission capability
- Respond to Incidents either by email or over the phone.
- Install and configure wireless hubs, routers, switches, and various transmission media.
- Install, optimize and troubleshoot Local Area and Base Area Networks.
- Perform Root Cause Analysis.
- Escalate Incidents to the 2nd level of support should the need arise.
- Participate in the implementation, installation, of software.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Align a preventive maintenance process to avoid the repetition of the incidents.
- Ability to align Department policies and processes.
Job Requirements
- Bachelor Degree of Computer Science
- Based near by Nasr City
- 2-4 years of experience.
- Very Good English.
- Excellent Communication Skills.
- Excellent Problem Solving Skills.
- Familiar with ERP Systems (MS Dynamics, Oracle, SAP...etc.).
