Pharmacy Chain Call Center Manager

Zikry-Pharmacies - Cairo, Egypt

20
Applicants for
1 open position
14
Seen
4
Rejected
Experience Needed:
5 to 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
Job Requirements
  • Proven experience as call center manager or similar position
  • Pharmacist is a must
  • Not less than 5-7 years
  • Experience in a Pharmacy/ Call Center/ Customer services environment, TPA, Hospitals or Medical Centers exposure a plus
  • Thorough knowledge of MS Office applications
  • Management skills
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision-making skills, able to escalate response to situations when relevant
About this Company

Zikry Pharmacies was founded in 1948 by Dr. Sabry Zikry. Under the principle that “family comes first”, Dr. Sabry laid down the foundation for what is now more than 10 pharmacies in Greater Cairo. Zikry Pharmacies is one of the leaders in the Egyptian market due to its wide... (More)

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