- Experience Needed:
- More than 1 year
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Precertification for Phone approvals to our Providers.
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of telephone conversation and actions are taken.
- Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
- Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
More than 1 year
Not Specified at least
Health, Wellness and Fitness Retail
About this Company
Zikry Pharmacies was founded in 1948 by Dr. Sabry Zikry. Under the principle that “family comes first”, Dr. Sabry laid down the foundation for what is now more than 10 pharmacies in Greater Cairo. Zikry Pharmacies is one of the leaders in the Egyptian market due to its wide...
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