Pharmaceutical Call Center Agent

Zikry-Pharmacies - Cairo, Egypt

7
Applicants for
1 open position
5
Seen
1
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Precertification for Phone approvals to our Providers.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions are taken.
  • Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
  • Pharmacist is a must
  • Not less than 2 years
  • Experience in a Pharmacy/ Call Center/ Customer services environment, TPA, Hospitals or Medical Centers exposure a plus
  • Thorough knowledge of MS Office applications
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision-making skills, able to escalate response to situations when relevant
About this Company

Zikry Pharmacies was founded in 1948 by Dr. Sabry Zikry. Under the principle that “family comes first”, Dr. Sabry laid down the foundation for what is now more than 10 pharmacies in Greater Cairo. Zikry Pharmacies is one of the leaders in the Egyptian market due to its wide... (More)

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