Senior Travel Counselor

Confidential Company - Dokki, Giza

17
Applicants for
2 open positions
17
Seen
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
2 open positions
About the Job

Outgoing Duties:

  • Dealing with clients and interact with them via various channels: phone, chat, email ..etc.
  • Closing sales with clients.
  • Handling outgoing packages from A to Z Including accommodation, aviation , visa, tours... etc.
  • Have experience in Contract Managing and Reservation issue.
  • Develop Internal and Domestic tours.
  • Arranging Tailor Made/ Fixed Outbound Packages.
  • Handle the sudden circumstances of clients.
  • Manage relation with suppliers.
  • Participate in Planning and launching different product.
  • Evaluating customers’ holidays and issuing appropriate feedback forms. Marketing and selling tour packages in the social networking channels

Incoming Duties:

  • Handle inbound holidays packages for groups and individuals.
  • Handle tailor made requests.
  • Preparing quotations and itineraries.
  • Making arrangements for Ticket, transportation, accommodation, tours and activities inside Egypt.
  • Interact with clients over Phone, E-mail.
  • Handling invoices and issuing of vouchers.
  • Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
Job Requirements
  • BA/BS degree or equivalent.
  • Minimum 2-3 years Experience in the field of Outgoing tourism
  • Male - Female.
  • Excellent in English.
  • Strong basic computer skills
  • Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
  • Easily and quickly identify and resolve problems.
  • Amadeus experience is a plus