Settlement Account Manager

We are looking for a Settlement Account Manager with excellent communication and account management skills to create long-term, trusting relationship with our customers across 17+ countries. This position will be responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate operations are communicated, confirmed, and settled.

• Connect daily with Operators and Merchants to resolve issues and ensure timely settlement of payments.
• Understand and improve problem-solving capability for complex operations flow, accounting issues, and transactional discrepancies.
• Make sure the settlement & collections reports are delivered on time, meeting predefined deadlines.
• Overall financial account management responsibilities for both Operators and Merchants.
• Facilitate & streamline the work prerequisites from different internal & external entities.
• Monitor the Operators’ reporting and collection cycle.
• Be responsive and reachable & Interact daily with international partners.
• Sole communicator with the Operators for their reporting, settlement and collection cycles.
• Acts as the Merchant’s focal point regarding reports, settlements and collection - Financial Customer Care.
• Follow up with the different internal departments to finalize the Merchant’s payments cycle
• Following up and ensure timely payment cycles
• Provide reporting to senior leadership and produce insightful analyses of the business upon request for management.
• Grow with the team; develop a deeper understanding of complex transactions and work with our business partners to progress our capabilities.