Customer Care Trainer
fetchr -
Cairo, EgyptPosted 6 years ago164Applicants for2 open positions
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Job Details
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Job Description
- Deliver internal training to CC Department & Fetchr employees according to request
- Participate in conducting internal soft skills training
- Assist in tailoring soft skills material, management courses, according to request
- Enhance the training tools i.e. videotapes, exercises, etc. used by trainers within any internal training course
- Ensure filling the evaluation sheet for training courses conducted by training team
- Maintain and enhance the training delivery quality according to set measurements
Job Requirements
- Bachelor’s degree in any field
- 1-3 years of relevant experience
- Previous experience in call centers is a must
- Excellent command of the English language
- Ability to interact effectively across business areas
- Ability to work well under pressure with effective time management skills
- Very high team spirit
- Highly motivated and able to fulfill the duties and responsibilities assigned
- High communication, conflict solving and listening skills
- Demonstrated ability to motivate self and others
- Ability to self-develop and enhance performance
- Leadership skills
