Customer Care Trainer

fetchr - Cairo, Egypt

71
Applicants for
2 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job
  • Deliver internal training to CC Department & Fetchr employees according to request
  • Participate in conducting internal soft skills training
  • Assist in tailoring soft skills material, management courses, according to request
  • Enhance the training tools i.e. videotapes, exercises, etc. used by trainers within any internal training course
  • Ensure filling the evaluation sheet for training courses conducted by training team
  • Maintain and enhance the training delivery quality according to set measurements
Job Requirements
  • Bachelor’s degree in any field
  • 1-3 years of relevant experience
  • Previous experience in call centers is a must
  • Excellent command of the English language
  • Ability to interact effectively across business areas
  • Ability to work well under pressure with effective time management skills
  • Very high team spirit
  • Highly motivated and able to fulfill the duties and responsibilities assigned
  • High communication, conflict solving and listening skills
  • Demonstrated ability to motivate self and others
  • Ability to self-develop and enhance performance
  • Leadership skills
About this Company

Fetchr helps local merchants and global brands build, launch and grow profitable eCommerce businesses with an easy to use proprietary shipping and logistics solution. With our app and a simple tap, we can locate your exact location allowing us to deliver packages to your phone... (More)

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