IT Specialist

Misr Elhegaz Group - Heliopolis, Cairo

109
Applicants for
3 open positions
92
Seen
75
Rejected
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Social, Medical Insurance
Languages:
English
Vacancies:
3 open positions
About the Job
  • Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
  • Effect required hardware upgrades and repair to maintain mission capability
  • Respond to Incidents either by email or over the phone.
  • Install and configure wireless hubs, routers, switches, and various transmission media.
  • Install, optimize and troubleshoot Local Area and Base Area Networks.
  • Perform Root Cause Analysis.
  • Escalate Incidents to the 2nd level of support should the need arise.
  • Participate in the implementation, installation, and testing of applications software.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
  • Response to Customer inquiries concerning systems operation and applications diagnoses the faced problems.
  • Walk internal and external customers through the agreed problem-solving process & predefined SLA and OLA
  • Gain feedback from customers to ensure issue has been resolved.
  • Align a preventive maintenance process to avoid the repetition of the incidents.
  • Ability to align Department policies and processes.
Job Requirements
  • Bachelor Degree of Computer Science or Computer Engineering.
  • Based near by Heliopolis.
  • + 5 years of experience.
  • V Good English.
  • Excellent Communication Skills.
  • Excellent Problem Solving Skills.
  • CCNA, MCSE is a must.
  • Familiar with ERP Systems (MS Dynamics, Oracle, SAP...etc.).
About this Company

Misr Elhegaz Group
Contact Us
198 El Hegaz St, Heliopolis - 21808000 - 01007002117
Misr Elhegaz is a group of companies consider the oldest and largest leading plastics manufacturer in middle east and Africa.
The group established in 1982 to meet the... (More)

See all Careers and Jobs at Misr Elhegaz Group
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