IT Specialist

Misr Elhegaz Group - Heliopolis, Cairo

Applicants for
3 open positions
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Social, Medical Insurance
3 open positions
About the Job
  • Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
  • Effect required hardware upgrades and repair to maintain mission capability
  • Respond to Incidents either by email or over the phone.
  • Install and configure wireless hubs, routers, switches, and various transmission media.
  • Install, optimize and troubleshoot Local Area and Base Area Networks.
  • Perform Root Cause Analysis.
  • Escalate Incidents to the 2nd level of support should the need arise.
  • Participate in the implementation, installation, and testing of applications software.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
  • Response to Customer inquiries concerning systems operation and applications diagnoses the faced problems.
  • Walk internal and external customers through the agreed problem-solving process & predefined SLA and OLA
  • Gain feedback from customers to ensure issue has been resolved.
  • Align a preventive maintenance process to avoid the repetition of the incidents.
  • Ability to align Department policies and processes.
Job Requirements
  • Bachelor Degree of Computer Science or Computer Engineering.
  • Based near by Heliopolis.
  • + 5 years of experience.
  • V Good English.
  • Excellent Communication Skills.
  • Excellent Problem Solving Skills.
  • CCNA, MCSE is a must.
  • Familiar with ERP Systems (MS Dynamics, Oracle, SAP...etc.).
About this Company

Misr Elhegaz Group
Contact Us
198 El Hegaz St, Heliopolis

- 21808000 - 01007002117 -

Misr Elhegaz is a group of companies consider the oldest and largest leading plastics manufacturer in middle east and Africa.
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