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Job Description
Responsibilities:
- Managing and maintaining the key client accounts. Maintains knowledge and awareness of competing services, discount and pricing structures, and managing collections to stay with the business.
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Negotiating contracts with client and establishing timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
Job Requirements
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Encouraging to team and staff; able to mentor and lead
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of company key clients and their position
- Eager to expand company with new sales
- Able to analyze data and sales statistics and translate results into better solutions
- Bachelor’s degree in marketing, business administration, sales, or relevant field
- Four to five years’ previous work experience in sales, management, key account management, or relevant experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Strong negotiation skills, with ability follow-through on client contracts
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
