Digital Research and Community Manager - Mediair DG

ANIMATION GROUP For Advertising -
Cairo, EgyptPosted 6 years ago

29Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Practice best-in-class community management to ensure flawless execution of response, timing, and content delivery in an authentic brand voice.
Manage conversations with followers in a consistent brand voice across all channels, participate in dialogue around trending topics, popular hashtags, current, and live events.
Compile and deliver timely and informative social listening reports to internal teams with actionable insights.
Lead and mentor moderator team members.
Define and deliver training and support resources for moderators
Investigate and resolve issues that are reported on social media.
Collect and share data or research to drive understanding of experience, use cases, or requirements.
Partner with internal teams to build dashboards and prepare content performance insights from the data for the Social Media and media teams.
Build and maintain data collection processes to ensure accuracy and timely delivery of results.
Create appropriate tools, dashboards and data visualizations to effectively communicate insights.
Analyze data, identify trends, and interpret results to establish key takeaways and business recommendations.
Create insightful, concise reports to aid in evaluating programs with internal teams.
Explore innovative measurement tools and approaches and recommend new solutions.
Establishing metrics, picking up community insights and reporting or recommending strategies that achieve marketing goals as well as market sector reviews by industry.

2+ years of experience in online communities.
Very strong analytical thinker who is able to bring together data from multiple sources, and quickly combine them to identify valid and valuable insights.
Strong technical skills and an ability to quickly learn and master communities platform tools.
Strong interpersonal skills, verbal and written communication skills.