Digital Research and Community Manager - Mediair DG

ANIMATION GROUP For Advertising - Cairo

29
Applicants for
1 open position
28
Seen
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Practice best-in-class community management to ensure flawless execution of response, timing, and content delivery in an authentic brand voice.
  • Manage conversations with followers in a consistent brand voice across all channels, participate in dialogue around trending topics, popular hashtags, current, and live events.
  • Compile and deliver timely and informative social listening reports to internal teams with actionable insights.
  • Lead and mentor moderator team members.
  • Define and deliver training and support resources for moderators
  • Investigate and resolve issues that are reported on social media.
  • Collect and share data or research to drive understanding of experience, use cases, or requirements.
  • Partner with internal teams to build dashboards and prepare content performance insights from the data for the Social Media and media teams.
  • Build and maintain data collection processes to ensure accuracy and timely delivery of results.
  • Create appropriate tools, dashboards and data visualizations to effectively communicate insights.
  • Analyze data, identify trends, and interpret results to establish key takeaways and business recommendations.
  • Create insightful, concise reports to aid in evaluating programs with internal teams.
  • Explore innovative measurement tools and approaches and recommend new solutions.
  • Establishing metrics, picking up community insights and reporting or recommending strategies that achieve marketing goals as well as market sector reviews by industry.
Job Requirements
  • 2+ years of experience in online communities.
  • Very strong analytical thinker who is able to bring together data from multiple sources, and quickly combine them to identify valid and valuable insights.
  • Strong technical skills and an ability to quickly learn and master communities platform tools.
  • Strong interpersonal skills, verbal and written communication skills.