IT Specialist

BI-Technologies - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Profit Share,Transportation,Medical Insurance, Social Insurance , Life Insurance and Retirement Plan
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
Males Only
About the Job
  • Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
  • Effect required hardware upgrades and repair to maintain mission capability
  • Respond to Incidents either by email or over the phone.
  • Install and configure wireless hubs, routers, switches, and various transmission media.
  • Install, optimize and troubleshoot Local Area and Base Area Networks.
  • Perform Root Cause Analysis.
  • Escalate Incidents to the 2nd level of support should the need arise.
  • Participate in the implementation, installation, and testing of applications software.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
  • Response to Customer inquiries concerning systems operation and applications diagnoses the faced problems.
  • Walk internal and external customers through the agreed problem-solving process & predefined SLA and OLA
  • Gain feedback from customers to ensure issue has been resolved.
  • Align a preventive maintenance process to avoid the repetition of the incidents.
  • Ability to align Department policies and processes.
Job Requirements
  • Bachelor Degree of Computer Science or Computer Engineering
  • 1 to 3 Years of experience on Microsoft Operating Systems (7.0 and Server 2008)
  • 1 to 3 Years of experience on Microsoft SQL Server 2008, 2012
  • 1 to 2 Years of experience on MS Exchange Server 2010
  • MCSE is a must
  • Familiar with ERP Systems (MS Dynamics, Oracle, SAP...etc.)
  • ITIL background is preferred
About this Company

About Us

BI-Technologies is considered one of the leading Software House in the Middle East & Africa offering complete Business Software Solutions. Our deep belief that software is never the ultimate goal sought by our clients, but is merely just a first... (More)

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