Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Develops and recommends methods, measures and standards for monitoring call center agents to improve individual performance
- Evaluate call center agent's technical and soft skill level and provides effective coaching suggestions to Team Leads to develop agent capabilities
- Participates in quality calibration sessions in order to ensure consistency amongst all QA Specialists. Identifies opportunities to improve agent support tools and recommends solutions.
Job Requirements
- More than 2 years of experience
Featured Jobs
Similar Jobs
- Quality Assurance SpecialistInternational Organization for E-Tourism Industry IOETI - Maadi, Cairo3 days ago