Call Center Quality Specialist

citybookers - Cairo

57
Applicants for
4 open positions
55
Seen
10
Shortlisted
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,000 to 5,000 EGP per month
Vacancies:
4 open positions
About the Job
  • Develops and recommends methods, measures and standards for monitoring call center agents to improve individual performance
  • Evaluate call center agent's technical and soft skill level and provides effective coaching suggestions to Team Leads to develop agent capabilities
  • Participates in quality calibration sessions in order to ensure consistency amongst all QA Specialists. Identifies opportunities to improve agent support tools and recommends solutions.

Job Roles: Quality
Job Requirements
  • More than 2 years of experience
About this Company

A world-class travel website with the largest inventory of low-fare deals for travel worldwide. Pay with K-Net or major credit cards.

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