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Senior ERP Implementer

Comsys Software
Heliopolis, Cairo
Posted 6 years ago
77Applicants for2 open positions
  • 71Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage own work performance to meet goals and objectives outlined in individual performance plan.
  • Actively participate in training programs as assigned by a Team Lead or the Manager.
  • Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability
  • Perform other/additional duties and projects that may be periodically assigned.
  • Provide updates of implementation progress and challenges to the team leader on a regular basis.
  • Conduct the application training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site “Live Coverage” to the required standard.
  • Complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company’s guidelines.
  • Attend any relevant training course which is set to improve knowledge on the company’s or associated applications.

Job Requirements

  • Minimum two years of experience in ERP implementation.
  • Good Command of English.
  • Strong knowledge of current technologies and Microsoft SQL technologies.
  • An excellent communicator, self starter and tenacious.
  • Candidates must be disciplined and well organized.
  • A good understanding of product business know how would be an advantage although full training will be provided.
  • Flexible and adaptable approach to customer needs is a good trait for an Implementer.
  • Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes.
  • Educated to a degree level in a computer related system, with a demonstrated strong computer background and technical ability.
  • Good understanding of Microsoft Office especially presentation tools.

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