Senior ERP Implementer

Comsys Software - Heliopolis, Cairo

Applicants for
2 open positions
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
Males Preferred
Travel Frequency:
Up to 75% travel
About the Job
  • Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage own work performance to meet goals and objectives outlined in individual performance plan.
  • Actively participate in training programs as assigned by a Team Lead or the Manager.
  • Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability
  • Perform other/additional duties and projects that may be periodically assigned.
  • Provide updates of implementation progress and challenges to the team leader on a regular basis.
  • Conduct the application training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site “Live Coverage” to the required standard.
  • Complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company’s guidelines.
  • Attend any relevant training course which is set to improve knowledge on the company’s or associated applications.
Job Requirements
  • Minimum two years of experience in ERP implementation.
  • Good Command of English.
  • Strong knowledge of current technologies and Microsoft SQL technologies.
  • An excellent communicator, self starter and tenacious.
  • Candidates must be disciplined and well organized.
  • A good understanding of product business know how would be an advantage although full training will be provided.
  • Flexible and adaptable approach to customer needs is a good trait for an Implementer.
  • Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes.
  • Educated to a degree level in a computer related system, with a demonstrated strong computer background and technical ability.
  • Good understanding of Microsoft Office especially presentation tools.
About this Company

Comsys is one of the leading Egyptian software companies established in 1984. Its main objective is providing the market with business integrated software to enhance the ability of organizations to generate ad-hoc reports on a timely, accurate and comprehensive basis, thus... (More)

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