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Technical Support Help Desk Representative / Front Office

GUC
Cairo, Egypt
Posted 6 years ago
93Applicants for1 open position
  • 93Viewed
  • 5In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receiving complaints from GUC staff members in person or over phone.
  • Using the GUC Technical Manuals to guide the GUC staff members to solve their problems over the Phone, or escalate the call to the upper technical level.
  • Submitting all the complaints and requests using the GUC Ticketing system.
  • Following up with GUC staff members until the Ticket is closed.
  • Daily report should be submitted for the Technical Team Supervisor.

Job Requirements

  • Strong knowledge in all the Microsoft Products.
  • Good knowledge in Linux, MacOS, iOS and Android.
  • Good Knowledge in computers hardware parts.
  • Strong knowledge in Image and cloning concept.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems and internet searching method.
  • Able to work under pressure and stress.
  • Excellent command of both spoken and written English.
  • Knowledge and professional use of the German Language for business purposes is an asset.
  • Self-motivated, with high level of communication skills, mind concentration and time management.
  • University degree is a must (preferably in Computer Engineering or Computer Science).

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